So today I finally got round to sorting out our council tax exemptions (possibly prompted by the three magistrate's summons we got today...). As part of this, I needed a certificate from the university to send to the council. On the university website, when you click the button marked 'Exemption forms- City of York Council' you get a page telling you to go in and see the Student Info people.
Needless to say, this is when it got complicated...
Me: "Hi there, can I request and pickup a council tax form please?"
Lady behind the desk: "Have you not looked online?"
Me: "Well, I did, but all it did was tell me to come in and ask."
Lady behing the desk: "Ah yes, did you click on the link for 'Exemption forms- City of York Council'? We've actually put them under 'Exemption forms- Other Local Authorities'."
...
Let's not even go there...
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